Improving Video Relay Service and Direct Video Calling

Document Headings Document headings vary by document type but may contain the following: the agency or agencies that issued and signed a document the number of the CFR title and the number of each part the document amends, proposes to amend, or is directly related to the agency docket number / agency internal file number the RIN which identifies each regulatory action listed in the Unified Agenda of Federal Regulatory and Deregulatory Actions See the Document Drafting Handbook for more details. Federal Communications Commission 47 CFR Part 64 [CG Docket Nos. 10-51 and 03-123; FCC 19-39] AGENCY: Federal Communications Commission. ACTION: Proposed rule. SUMMARY: In this document, the Federal Communications Commission (FCC or Commission) proposes to: permit communications assistants (CAs) to handle video relay service (VRS) calls at home on a permanent basis; allow VRS providers to provide service to new and porting VRS users for up to two weeks while the telecommunications relay service (TRS) user registration database (User Database or Database) administrator is verifying the user's registration information, with compensation paid only after the user's identity is verified; and implement log-in procedures to authenticate users prior to their use of enterprise and public videophones for VRS calls. By these proposals, the Commission seeks to improve VRS while safeguarding the program against waste, fraud, and abuse. DATES: Comments are due August 5, 2019. Reply comments are due September 4, 2019. ADDRESSES: You may submit comments, identified by CG Docket Nos. 10-51 and 03-123, by either of the following methods: Federal Communications Commission's website: https://www.fcc.gov/​ecfs/​filings . Follow the instructions for submitting comments. Paper Filers: Parties who choose to file by paper must file an original and one copy of each filing. If more than one docket or rulemaking number appears in the caption of this proceeding, filers must submit two additio…